Support Center

Need help with MyRunCoach? We are here to assist you.

Contact Us

For general inquiries, technical support, or feedback, please email our support team. We aim to respond to all inquiries within 24 hours.

Email:

support@myruncoachapp.com

Frequently Asked Questions

How do I cancel my subscription?

Subscriptions are managed directly by the App Store (iOS) or Google Play Store (Android). We cannot cancel them for you.

iOS: Go to your Phone Settings > [Your Name] > Subscriptions > MyRunCoach > Cancel Subscription.
Android: Open Google Play Store > Tap Profile Icon > Payments & subscriptions > Subscriptions > MyRunCoach > Cancel.

How do I request a refund?

Because payments are processed by Apple and Google, we do not have the ability to issue refunds directly.

iOS: Visit reportaproblem.apple.com to request a refund.
Android: Visit the Google Play refund page.

Account & Data Deletion

You can request deletion of your account and associated personal data at any time. For full instructions, including in-app and email options, see our Data Deletion page.

Go to Data Deletion →

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